• FAQ

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Here you'll find answers to the most frequently asked questions. In case your query isn’t answered here, feel free to ask!


I don′t understand how to use the new Nestlé Family website. How can I get help?

We are working on providing detailed instructions on every aspect of the website. Until then, please click on the ‘Email Us’ section of the Contact Us page of this website to get in touch with us.

I′ve contacted Nestlé but still haven′t received a reply. Why hasn′t Nestlé replied yet?

Your comments are very important to us. We do our very best to respond to your queries within a few working days, but depending on how many people contact us during a particular time period, we may take longer to reply to you.

If I have a complaint or comment, how can I contact Nestlé?

You can contact Nestlé by clicking on the ‘Email Us’ section of the Contact Us page of this website.

In which countries in the Middle East does Nestlé operate?

Nestlé operates in the following countries (in alphabetical order): Bahrain, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, United Arab Emirates, and Yemen.

What content can I find on the Nestlé Family website?

We offer you a wide variety of exciting and interesting content. For instance, you will find a constantly updated selection of recipes, for savory dishes and sweet delicacies alike. There′s also a growing library of articles on nutrition, health and wellness, and much more.

What products does Nestlé offer in the Middle East?

For the products available in the region, please visit Our Brands.

Where can I buy Nestlé products?

Nestlé products are available in most supermarkets, hypermarkets and grocery stores. Some products can also be found in pharmacies.

While I was on vacation abroad I saw some Nestlé products that are not found in the Middle East. Why is that?

Nestlé offers hundreds of brands globally, but unfortunately we can′t bring all products to all regions. We do our best to select the products that are most relevant to each region. If there′s a product you would like to see offered in the Middle East, please feel free to tell us by visiting the ‘Email Us’ page on this website.


Nestlé® Middle East FZE P.O. Box: 17327 3rd Floor - Dubai World Central HQ Building Near New Al Maktoum International Airport Dubai Logistic City, Jebel Ali - Dubai

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